Client:
Boost Mobile
Service:
Admin Panel
Brand essence
Boost Mobile is a wireless telecommunications brand used by two independent companies in Australia and the United States.
Boost Mobile gives you everything you could want in a wireless carrier. High-speed data, unlimited talk & text, and unlimited music streaming without data charges are included on all plans.
Client's challenge
Boost Mobile needed to manage a client base with more than 10 million customers.
Lack of visual representations of reports.
Necessity to create a unique value proposition for the client base.
Goal
Build a convenient admin panel in an application that allows for access and manipulation of data within the user interface.
Create a dashboard to provide insights into user behaviour and track transactions.
What's been done
Conducted user interviews and identified ideal user experience.
Identified KPIs and the metrics we want to track in our dashboard.
Analyzed similar systems and identified best practices.
Implemented business requirements for developers and users.
Created an admin dashboard for our app.
Results
Manage and monitor our app.
Segment our customers into groups.
Monitor customer retention rate.
Manage partner network.
Create special offers for our customers.
Efficiently handle push notifications and email marketing.
